Customer Support
Contact Us
Need help from Fjällräven? Send us a message and our support team will help with orders, shipping, returns, exchanges, product questions and account assistance.
Get in touch
We’re here to help
For the fastest support, email Fjällräven customer service with your question and any details that can help us review your request.
[email protected]Customer service hours
Monday–Friday, 9:00 AM–6:00 PM
We aim to respond within 24–48 hours.
Before you send
What to include in your message
A few helpful details allow Fjällräven to understand your request and reply with clearer support.
- Your full name and preferred contact email.
- Your order number, if your message is about an order.
- The product name, size, color or style, if your question is product related.
- A short description of the issue or question.
- Photos, if they help explain a product concern or item condition.
Support topics
How Fjällräven can help
Choose the topic that best matches your request so our team can review it more efficiently.
Order support
Contact Fjällräven for help with order questions, order details, item updates or information needed after checkout.
Shipping support
Ask about shipping questions, delivery updates or shipment details connected to your Fjällräven order.
Returns & exchanges
Reach out for return or exchange help, including questions about starting a request or checking item information.
Product questions
Need help choosing gear? Ask about Fjällräven backpacks, jackets, parkas, trousers, bags, sizing or product features.
Account help
Contact us if you need support with your customer account, account access or account-related shopping questions.
Contact form note
Use the contact form on this page if available, or email us directly at [email protected].
Privacy
Your information stays with your request
Please share only the details needed to help with your question. Fjällräven uses the information you provide to review and respond to your customer service request.
Thank you
We’ll be glad to assist
Whether you have a question about an order, shipping, returns, exchanges, product details or account help, Fjällräven customer support is ready to hear from you.
