Store Terms
Terms of Service
These Terms of Service explain the rules that apply when you visit, browse or shop with Fjällräven. Please read them carefully before using our online store or placing an order.
Last updated: April 18, 2026
Overview
General terms
This website is operated by Fjällräven. Throughout the site, the terms “we,” “us” and “our” refer to Fjällräven. By accessing our website, browsing our store or purchasing from us, you agree to be bound by these Terms of Service and any related policies referenced on this page.
If you do not agree with these terms, you should not use this website or purchase products through our store.
Acceptance
Acceptance of terms
By using the Fjällräven online store, you confirm that you are able to enter into a binding agreement and that your use of the website is lawful in your location. You also agree to provide accurate, current and complete information when placing an order or contacting customer support.
These terms apply to all users of the site, including visitors, customers, account holders and anyone who submits information through the store.
Online Store
Online store terms
You may not use our products, website or services for any unlawful or unauthorized purpose. You may not attempt to interfere with the security, functionality or normal operation of the Fjällräven website.
- You may not submit false, misleading or fraudulent information.
- You may not use the website in a way that disrupts service for other customers.
- You may not copy, scrape, reproduce or misuse website content without permission.
- You may not attempt to access accounts, systems or order information that does not belong to you.
Products
Product information
Fjällräven works to present product information, descriptions, colors, sizes, images and availability as clearly as possible. However, product details may vary by item, screen display, production update or inventory status.
Product images are provided for reference. Colors and textures may appear differently depending on your device settings. Always review the product detail page before placing an order.
Pricing & Availability
Prices, promotions and availability
Prices, promotions, product availability and product details may change without notice. Fjällräven may update, modify or discontinue products, offers or services at any time.
We reserve the right to correct errors, inaccuracies or omissions related to product descriptions, pricing, promotions, shipping information, availability or order details. If an error affects your order, we may contact you for clarification or cancel the affected order where appropriate.
Orders & Payment
Orders and payment
When you place an order with Fjällräven, you agree that all information you provide is accurate and that you are authorized to use the payment method submitted at checkout.
An order confirmation does not mean that an order has been accepted permanently. We may review orders for accuracy, payment authorization, product availability, suspected fraud or other order issues.
- Orders may be declined, canceled or limited if information appears inaccurate or incomplete.
- Payment must be successfully authorized before an order can be processed.
- We may contact you if additional order information is required.
- Customers are responsible for reviewing order details before submitting payment.
Shipping
Shipping policy reference
Fjällräven offers Free Worldwide Shipping as described in our Shipping Policy. Shipping times, processing times, tracking updates, destination availability and package support are explained in that policy.
Please review the Shipping Policy before placing an order so you understand the current shipping process and delivery expectations.
Returns
Return policy reference
Fjällräven offers 30 Days Free Returns as described in our Return Policy. Return eligibility, item condition requirements, exchange requests and refund processing details are explained in that policy.
Customers must follow the return instructions provided by customer service before sending any return. Returns sent without contacting customer service first may not be accepted.
Accounts
Account information
If account features are available, you are responsible for keeping your login information secure and for all activity under your account. You agree to provide accurate account details and to update your information when needed.
Fjällräven may restrict or disable account access if we believe the account has been misused, compromised or used in a way that violates these terms.
Prohibited Uses
Uses that are not allowed
You agree not to use the Fjällräven website, store content, checkout, account features or support channels for prohibited purposes.
- Any unlawful, fraudulent, harmful or misleading activity.
- Submitting false order, payment, account or contact information.
- Attempting to interfere with website security or store operations.
- Uploading or transmitting viruses, malicious code or harmful content.
- Harassing, abusing, threatening or discriminating against others.
- Collecting or using customer information without authorization.
- Violating intellectual property rights or other rights belonging to Fjällräven or third parties.
Intellectual Property
Website content and ownership
All content on the Fjällräven website, including text, graphics, images, page layouts, product information, logos, design elements and other materials, is protected by intellectual property rights owned by or licensed to Fjällräven.
You may use the website for personal shopping and browsing only. You may not reproduce, distribute, modify, sell or exploit any part of the website or its content without prior written permission.
Third Parties
Third-party links and tools
Our website may include links, tools, payment options or features provided by third parties. These third-party resources are provided for convenience and may be subject to their own terms, privacy practices and policies.
Fjällräven is not responsible for third-party websites, services, content or policies. Please review third-party terms before using their services.
Disclaimer
Disclaimer of warranties
The Fjällräven website and online store are provided on an “as available” basis. We work to keep the website accurate and accessible, but we do not promise that the site will always be uninterrupted, error-free, secure or current.
To the fullest extent permitted by applicable law, Fjällräven disclaims implied warranties related to website use, store operation and online content, except where such limitations are not allowed.
Liability
Limitation of liability
To the fullest extent permitted by applicable law, Fjällräven will not be liable for indirect, incidental, special, consequential or punitive damages arising from your use of the website, products, services, order process or inability to use the site.
Nothing in these terms is intended to limit rights that cannot be limited under applicable law.
Updates
Changes to these terms
Fjällräven may update these Terms of Service from time to time. Updated terms will be posted on this page with a revised “Last updated” date.
Your continued use of the website after changes are posted means you accept the updated terms. We encourage you to review this page periodically.
Contact
Contact information
For questions about these Terms of Service, orders, store policies or customer support, contact Fjällräven at [email protected].
Please include your name, order number if applicable and a clear description of your question so our customer service team can assist you more efficiently.
