Shipping Information
Shipping Policy
Fjällräven offers Free Worldwide Shipping to make the delivery process simple and clear. This policy explains order processing, estimated delivery times, tracking updates, shipping destinations, customs coverage and how to contact us if you need help with a shipment.
Shipping Summary
Free Worldwide Shipping
All eligible Fjällräven orders include Free Worldwide Shipping. There is no standard shipping charge at checkout for covered destinations.
Order processing
Orders are typically processed within 1–3 days after the order is placed.
Estimated delivery
Estimated delivery time is 2–5 days after the order has been processed and shipped.
Tracking updates
Tracking information may take 1–3 days to update after shipment.
Destinations & Rates
Where we ship
Fjällräven provides Free Worldwide Shipping for orders placed through our store. Shipping availability may depend on the destination address, local delivery restrictions and order details.
Shipping rates are simple: standard shipping is free worldwide under our Free Worldwide Shipping service.
Please make sure your shipping address is complete and accurate before placing your order, including apartment, suite, unit number, postal code and country where applicable.
Processing & Delivery
Order processing time
Fjällräven orders are processed within 1–3 days. Processing time includes order review, preparation and handoff for shipment.
After processing is complete, estimated delivery time is 2–5 days. Delivery times are estimates and may vary due to destination, local delivery conditions, weather, holidays, customs handling or other events outside normal shipping flow.
Delivery estimate
Processing time: 1–3 days
Estimated delivery time: 2–5 days
Total estimated timeframe may vary depending on when the order is placed, when it is processed and when tracking becomes active.
Tracking
Tracking your order
Once your order has shipped, tracking details will be provided when available. Tracking updates may take 1–3 days after shipment to appear or refresh in the tracking system.
If your tracking link does not show movement right away, please allow time for the tracking record to update. If there is still no update after the expected tracking update window, contact us for assistance.
- Check that the tracking number was entered correctly.
- Allow 1–3 days after shipment for tracking activity to appear.
- Review your email inbox and spam folder for shipping updates.
- Contact us if tracking appears inactive beyond the normal update window.
Address Accuracy
Wrong or incomplete address
Please review your shipping address carefully before submitting your order. A wrong, incomplete or outdated address may delay delivery or prevent successful delivery.
If you notice an address mistake after placing your order, contact us as soon as possible at [email protected]. We will review your request, but address changes may not be possible once an order has already been processed or shipped.
Customs & Taxes
Customs duties and import fees
Customs duties, import taxes, brokerage fees or other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
You should not be asked to pay separate customs duties, import taxes, brokerage fees or other government charges for an order covered by our Free Worldwide Shipping service. If you receive a request for these charges, please contact us before making any payment so we can review the situation.
Package Issues
Lost, delayed or damaged packages
If your package appears delayed, lost or arrives damaged, please contact Fjällräven support so we can review the issue and help with the next steps.
- Delayed packages: Allow for normal tracking update time, then contact us if tracking has not changed or the delivery estimate has passed.
- Lost packages: Email us with your order number, tracking number and shipping address so we can review the shipment details.
- Damaged packages: Contact us with your order number and clear photos of the package and item condition.
- Missing items: Include your order number, the item name and a description of what is missing from the shipment.
Need Help?
Contact Fjällräven support
For shipping questions, tracking help, address issues, customs questions or package concerns, email us at [email protected].
Please include your order number, tracking number if available, the shipping address used at checkout and a short description of the issue so we can assist you more efficiently.
