Returns & Exchanges
Return Policy
Fjällräven offers 30 Days Free Returns on eligible items. This policy explains the return window, item condition requirements, how to start a return, refund timing, exchanges and what to do if your order arrives damaged or incorrect.
Return Window
30 Days Free Returns
You may request a return within 30 days of receiving your order. Eligible returns are covered under our 30 Days Free Returns service.
Return window
Return requests must be started within 30 days after your order is delivered.
Free returns
Approved eligible returns are free under our 30 Days Free Returns service.
Refund timing
Refunds are processed within 3–15 days after the returned item is received and inspected.
Eligibility
Return eligibility
To be eligible for a return, items must be in a condition suitable for return review. Please keep all packaging, labels and order information until your return has been completed.
- Items must be returned within the 30-day return window.
- Items must be unused, unworn, unwashed and undamaged.
- Items must include original tags, labels and packaging where applicable.
- Items must match the original order details.
- Proof of purchase or order information may be required to process the return.
Returns sent without contacting customer service first may not be accepted. Please contact our customer service team before sending any return.
Non-Returnable Items
Items that may not be accepted
Some items cannot be returned if they do not meet the required condition or if they are not eligible under this policy.
- Items that have been used, worn, washed or altered.
- Items with missing tags, missing labels or missing original packaging where applicable.
- Items damaged after delivery due to misuse, improper care or normal wear.
- Gift cards or store credit, if offered.
- Items marked final sale, clearance final sale or non-returnable at the time of purchase, if applicable.
Start a Return
How to start a return
Customers must contact customer service first to receive the correct return instructions and return details. Please do not send your item back before your return request has been reviewed.
Contact customer service first
Please contact our customer service team at [email protected] to receive the correct return instructions and return details.
Include your order number, the item you want to return, the reason for the return and any photos if the item arrived damaged, incorrect or defective.
- Email customer service before sending any return.
- Wait for return instructions and return details.
- Pack the item securely with all required tags, labels and packaging.
- Follow the return instructions provided by customer service.
- Keep any return confirmation or shipment information for your records.
Return Shipping Cost
Return shipping
Fjällräven offers 30 Days Free Returns for approved eligible returns. Return shipping instructions will be provided by customer service after your return request has been reviewed.
Returns sent without prior approval or without following the provided return instructions may not be accepted.
Refunds
Refund process
Once your returned item is received and inspected, we will review whether it meets the return eligibility requirements. If approved, your refund will be processed within 3–15 days after the returned item is received and inspected.
The time it takes for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.
- Refunds are reviewed after the returned item is received.
- Returned items must pass inspection before a refund is approved.
- Approved refunds are processed within 3–15 days after receipt and inspection.
- Original payment method timing may vary by provider.
Exchanges
Exchange requests
If you need a different size, color or item, contact customer service first so we can review the best available option. Exchange availability may depend on product availability and return eligibility.
If a direct exchange is not available, you may need to return the original item and place a new order for the item you want.
Order Issues
Damaged, defective or wrong items
If your item arrives damaged, defective or different from what you ordered, please contact us as soon as possible so we can review the issue.
- Include your order number and contact email.
- Describe the issue clearly.
- Attach clear photos of the item, packaging and any visible damage or incorrect details.
- Do not send the item back until customer service provides return instructions.
Final Sale
Final sale items
Items marked final sale, clearance final sale or non-returnable at the time of purchase are not eligible for return unless otherwise required by applicable law or confirmed by customer service.
Need Help?
Contact Fjällräven support
For return questions, exchange help, damaged item support or return instructions, email us at [email protected].
Please include your order number, the item name, the reason for your request and any helpful photos so our customer service team can assist you more efficiently.
